Privacy Policy

Who is responsible for your data

Metline Industries is an aluminium supplier headquartered in Mumbai, Maharashtra, India. We are responsible for the personal data described in this policy and decide how and why it is processed.

If you have any question about this policy or how we handle your data, contact us using the details at the end of this page.

The personal data we collect

We collect personal data in three ways:

• Information you give us: your name, company, job title, email address, phone or WhatsApp number, delivery location and the details of your enquiry, such as drawings, specifications and quantities.
• Information from our business dealings: quotations, orders, invoices, shipping and payment records, and our correspondence with you.
• Information collected automatically: technical data such as your IP address, browser type, device, pages viewed and how you reached our site, collected through server logs and cookies.

We do not knowingly collect personal data from children, and we do not ask for sensitive personal data such as health or financial account details through this website.

How and why we use your data

Who we share your data with

We do not sell your personal data. We share it only where necessary, with:

• Logistics, freight and customs partners who deliver your order
• Banks and payment providers that process payments
• Service providers that host our website, email and business systems, under contracts that require them to protect your data
• Professional advisers such as auditors and lawyers
• Government or regulatory authorities where the law requires it

Where data is transferred outside India, for example to deliver an export order, we take reasonable steps to make sure it is protected in line with this policy and applicable law.

Cookies

Our website uses a small number of cookies that are needed for it to work, and may use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

How long we keep data and how we protect it

We keep personal data only for as long as we need it for the purposes above. Enquiry data is normally kept while we are in discussion with you and for a reasonable period afterwards. Order and accounting records are kept for the period required by Indian tax and company law.

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including access controls and secure systems. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

Under the Digital Personal Data Protection Act, 2023 and other applicable law, you can:

• Ask for a summary of the personal data we hold about you and how it is used
• Ask us to correct, complete or update inaccurate data
• Ask us to erase data that is no longer needed, unless we must keep it by law
• Withdraw your consent to marketing or other consent-based processing at any time
• Nominate another person to exercise your rights in case of death or incapacity
• Raise a grievance with us, and if it is not resolved, with the Data Protection Board of India

To exercise any of these rights, contact us using the details below. We may need to confirm your identity before acting on your request.

Contact us and updates to this policy

For privacy questions or requests, contact Metline Industries, 83 Dr. Maheshwari Road, Chinch Bunder, BIT Chawl No. 7, Godown No. 1, Near Sandhurst Road Railway Station, Mumbai, Maharashtra 400009. Email sales@metline.in or call +91 99677 31666, and mark your message "Privacy request".

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.